Terms of Service
Terms and conditions for using RoadReport.ai services
Last updated: January 2025
Agreement to Terms
By accessing and using RoadReport.ai ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Service Description
RoadReport.ai provides AI-powered driver feedback and ticketing services for fleet operators, including:
- AI voice agents for handling driver feedback calls
- Automated ticketing and case management
- Call recording and transcription services
- Analytics and reporting dashboards
- Integration with third-party business systems
User Responsibilities
You agree to:
- Provide accurate account and fleet information
- Use the service only for legitimate business purposes
- Comply with all applicable laws and regulations
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Use call recordings in compliance with local recording laws
Service Availability
Uptime Commitment
We strive for 99.9% uptime with our telecom-grade infrastructure powered by Global Voice Connect Solution.
Maintenance
Scheduled maintenance will be announced in advance with minimal service disruption.
Payment Terms
Billing
- Monthly billing in advance for subscription plans
- Usage-based charges billed monthly in arrears
- Overage charges apply for usage beyond plan limits
- All fees are non-refundable except as required by law
Plan Changes
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades take effect at the next billing cycle.
Data Retention & Deletion
Active Accounts
Call recordings and tickets are retained for the duration of your subscription plus 90 days for compliance purposes.
Account Termination
Upon account termination, data is retained for 30 days to allow for reactivation, then permanently deleted unless legally required to retain.
Legal Compliance
Some data may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.
Limitations of Liability
RoadReport.ai provides services "as is" without warranties. We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for services in the 12 months preceding the claim.
Termination
Either party may terminate this agreement with 30 days written notice. We may suspend or terminate accounts immediately for:
- Violation of these terms
- Non-payment of fees
- Illegal or harmful use of the service
- Breach of security or data protection requirements
Changes to Terms
We reserve the right to modify these terms at any time. Material changes will be communicated via email and dashboard notifications at least 30 days before taking effect. Continued use of the service constitutes acceptance of modified terms.
Questions About These Terms?
If you have questions about these Terms of Service, please contact us:
Email: [email protected]
Mail: RoadReport.ai Legal Team, San Francisco, CA