Privacy Policy
Your privacy and data security are our top priorities
Last updated: January 2025
Introduction
RoadReport.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered driver feedback and ticketing platform.
Information We Collect
Account Information
- Name, email address, phone number
- Company information and fleet details
- Billing and payment information
- User preferences and settings
Call Data
- Phone numbers (caller and recipient)
- Call recordings and transcripts
- Call metadata (duration, timestamp, location)
- AI-generated summaries and classifications
Usage Information
- Dashboard usage and interaction data
- Feature usage analytics
- System performance metrics
- Error logs and diagnostic information
How We Use Your Information
Service Delivery
- • Process and manage driver feedback calls
- • Generate tickets and case management
- • Provide AI voice agent services
- • Deliver analytics and reporting
Account Management
- • Authenticate and authorize users
- • Process billing and payments
- • Provide customer support
- • Send service notifications
Data Security
Encryption
All data encrypted at rest and in transit using industry-standard AES-256 encryption.
Access Controls
Role-based permissions, multi-factor authentication, and audit logging.
Infrastructure
Hosted on enterprise-grade cloud infrastructure with 99.9% uptime SLA.
Compliance
GDPR-ready with data residency options and privacy controls.
Data Sharing
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
- Service Providers: Trusted partners who help deliver our services (e.g., Global Voice Connect Solution)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions (with notice)
- Consent: When you explicitly authorize sharing
Your Rights
Access & Portability
Request copies of your data in machine-readable format
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your data (subject to legal requirements)
Restriction
Limit how we process your personal information
Privacy Questions?
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: [email protected]
Mail: RoadReport.ai Privacy Team, San Francisco, CA